BAK Industries PARTS-326A0004 Bulkhead Seal Service Kit 3/4in x 65in

At Weaverse Auto, we are committed to providing efficient, transparent, and reliable delivery service for every order. Below is a detailed overview of our shipping process to help you understand how your order is handled and delivered.

Order Processing and Delivery Schedule

Once you place an order on our website, our team begins processing it promptly to ensure timely dispatch. Please review the following schedule for order handling and delivery:

Express Shipping Handling Time:

• Order Handling Time: 1–2 Business Days (Monday–Friday)

Express Shipping Transit Time:

• Transit Time: 2–3 Business Days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time):

• Estimated Delivery Time: 3–5 Business Days (Monday–Friday)

Order Cut-off Time

• Orders placed before 04:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) will begin processing on the same business day
• Orders placed after the cut-off time will be processed on the next business day

Order Confirmation

After placing your order, you will receive a confirmation email containing your order details.

Once your order has been shipped:

• A shipping confirmation email will be sent
• This email will include your tracking number and tracking link
• You may also receive delivery confirmation once your order has arrived

Shipping Carrier

We partner with reliable and recognized carriers within the United States to ensure safe and timely delivery. Depending on your location and order, we may use carriers such as:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier will be selected based on efficiency and availability for your delivery address.

Shipping Locations

• We currently ship within the United States only
• At this time, we do not offer international shipping

Shipping Fee

All orders are shipped via Express Shipping:

• Orders above $100: Free Shipping
• Orders under $100: Flat rate shipping fee of $15

All prices are listed and processed in USD (United States Dollar).

Tracking

Once your order has been dispatched:

• A tracking number will be sent to your registered email address
• You can use this tracking number to monitor your shipment
• Tracking updates may take up to 24 hours to appear after shipment

Lost Packages

If your package is marked as delivered but you have not received it, please take the following steps:

• Verify that your shipping address is correct
• Check all possible delivery locations at your residence
• Ask neighbors or household members if they accepted the package
• Contact the shipping carrier directly using your tracking number

If your package is confirmed lost by the carrier, please contact us with your order number. We will assist you by offering a replacement or refund, depending on your preference.

Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

• High shipping volumes
• Weather conditions
• Carrier-related issues beyond our control

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Return Window and Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

• Items must be new, unused, and in original condition, including all packaging and accessories
• Products must not show signs of installation, wear, or damage caused after delivery
• Returns are accepted for both defective and non-defective items
• Customers must contact us at support@weaverseauto.com to request return authorization and instructions before returning any item

We reserve the right to decline returns that do not meet the above conditions.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

• Your order number
• Clear photographs of the item and its packaging
• A brief description of the issue

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, or full refund at no additional cost to you.

Refund Process

Once your returned item is received and inspected, you will be notified via email regarding the approval or rejection of your refund.

If approved:

• A 15% restocking fee will be applied to non-defective returns
• Refunds will be processed to your original method of payment within 7 business days
• A confirmation email will be sent once the refund has been issued

Shipping charges (if applicable) are non-refundable unless the return is due to our error or a defective product.

Late or Missing Refunds

If you have not received your refund:

• Please check your bank account again
• Contact your credit card company or payment provider, as processing times may vary
• If the issue persists, contact us at support@weaverseauto.com for assistance

Non-Returnable Items

We do not accept returns under the following conditions:

• Items that have been used, installed, or altered
• Products returned after the 30-day return window
• Items returned without prior authorization
• Products not in their original condition or missing components

Exchanges

We accept exchanges for eligible items within the 30-day return window.

Customers may request an exchange if:

• The product is defective
• The product does not meet expectations and remains unused

All exchange requests must be submitted in advance by contacting our support team. Exchanges are subject to product availability.

Return Address

28848 Lake Vista Dr, Agoura Hills, CA 91301, United States

Method & Fees

• Return method: By mail
• Return label: Download and print (provided free of charge)
• Restocking fee: 15% (applies to non-defective returns)
• Return shipping cost: Free
• Refund processing time: 7 business days after inspection

Cancellation Policy

Orders may be canceled within 2 hours of purchase, provided the order has not yet been processed or shipped.

After this time, cancellations may not be guaranteed. If the order has already been shipped, the return process will apply instead.