FAQ

1. What is your shipping timeframe?

Orders are typically delivered within 3 to 5 business days, including both handling (1–2 days) and transit time (2–3 days), Monday through Friday.

2. Do you ship outside the United States?

No, currently we only ship within the United States.

3. What time is the order cut-off for same-day processing?

Orders placed before 04:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) are processed on the same business day. Orders placed after this time will be processed the next business day.

4. How much does shipping cost?

  • Orders above $100 qualify for free express shipping
  • Orders below $100 are charged a flat rate of $15

5. Which carriers do you use for delivery?

We use trusted carriers such as USPS, UPS, and FedEx, depending on the delivery location and service availability.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor your shipment. Tracking updates may take up to 24 hours to appear.

7. What should I do if my package is marked as delivered but I did not receive it?

You should:

  • Verify your shipping address
  • Check around your property
  • Ask neighbors or household members
  • Contact the shipping carrier

If the package is confirmed lost, contact our support team for assistance.

8. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, along with secure online payment options.

9. In what currency are payments processed?

All transactions are processed in USD (United States Dollar).

10. Is my payment information secure?

Yes, all transactions are protected using SSL encryption and processed through secure payment gateways. We do not store your full payment details on our servers.

11. Can I cancel my order after placing it?

Yes, orders can be canceled within 2 hours of purchase, provided they have not yet been processed or shipped.

12. What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery, as long as the items are unused and in their original condition.

13. Do you charge a restocking fee for returns?

Yes, a 15% restocking fee applies to non-defective returns. No restocking fee is charged for defective or incorrect items.

14. How long does it take to receive a refund?

Once your return is received and approved, refunds are processed within 7 business days to your original payment method.

15. Do you offer exchanges?

Yes, we accept exchanges within 30 days of delivery. Exchanges are subject to product availability and must be requested through our support team.

Contact Us:

Business Address: 28848 Lake Vista Dr, Agoura Hills, CA 91301, USA

Email: support@weaverseauto.com

Phone Number: +1 ‪(805) 552-6217‬

Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-08:00)